FAQ

What payment methods do you accept?
We accept a variety of secure payment methods, including MasterCard, Visa and PayPal. Additional payment options are available at checkout. All transactions are encrypted and processed securely.

Is my personal information safe?
Yes. Your data is protected with SSL encryption and handled in compliance with:

  • EU GDPR (General Data Protection Regulation)

  • UK GDPR and Data Protection Act

  • US CCPA (California Consumer Privacy Act)

  • Canada PIPEDA

  • Australia Privacy Act 1988

We do not sell or share your data with third parties. For full details, see our Privacy Policy.

What are your shipping times?

  • Delivery: 7 to 21 business days, depending on your location

  • Processing: 24–72 hours after order confirmation

  • Early delivery may be possible, but delays can occur due to high demand or customs

We ship internationally, including to the EU, UK, USA, Canada, and Australia. For full details, see our Shipping Information.

How can I track my order?
You can track your order using the Track Order page on our website. Enter the tracking number provided in your shipping confirmation email. For PayPal orders, tracking information is often included in your PayPal transaction details.

What is your return policy?

  • Returns are accepted within 14 days of delivery.

  • Products must be unused and in original packaging.

  • Refunds are issued as store credit unless the item is defective.

  • Defective items will be replaced or issued as store credit.

For full details, see our Refund & Return Policy.

Are there any disclaimers I should know?
Yes. Please review our Legal Disclaimer for information on:

  • Warranty disclaimers

  • Legal responsibilities

Can I change or cancel my order?
Order changes or cancellations must be requested as soon as possible through our Contact Us page. We cannot guarantee changes once an order has been processed.

How can I contact customer service?
You can reach us anytime via the Contact Us page.

Are your products authentic and original?
Yes. All products are sourced from verified suppliers. Product manuals and safety instructions are provided by the manufacturer and should be followed carefully.